FAQ
© OBLICSTUDIO
Frequently Asked Questions
Oblic Studio Voice AI
What is a voice AI and why is it useful for my business?
A voice AI is a conversational agent capable of understanding and responding by voice in real-time. Unlike traditional chatbots, it manages incoming and outgoing phone calls, qualifies leads, schedules appointments, and enhances customer relationships. Oblic Studio offers a premium voice AI, tailored for all professions, available 24/7.
Why is the voice channel still superior to the digital channel?
The voice channel far surpasses the digital channel because it eliminates the frictions that hinder the customer relationship.
In a typical digital journey, the user must create an account, remember a password, fill out a form, and follow a complex tunnel before receiving a response. With the CALL-first approach, all of this disappears:
No complicated onboarding: no need for registration, passwords, or endless validation. The customer speaks directly with an advisor or an intelligent voice AI.
Immediate and natural access: voice is universal and intuitive; it requires no training or learning.
A direct conversion: the voice call removes unnecessary steps from digital funnels and allows for immediate decision-making or action.
A stronger local anchoring: by integrating local numbers and GEO personalization (language, accent, culture), the call-first creates a sense of closeness and trust.
Stronger engagement: voice conveys emotions, empathy, and credibility, which increases satisfaction and loyalty.
Concrete example: a voice AI connected to WhatsApp can become an online shopping assistant for an e-commerce site. It supports the customer in real time, offers an upsell ("would you like to add the premium version?") a cross-sell ("this product pairs perfectly with…"), or an exclusive promo code. Thanks to its intonation, it can even create a FOMO effect ("the offer ends in 2 hours"), with a persuasive ability far superior to a simple digital tunnel. Result: a higher average cart value and increased customer satisfaction.
Oblic Studio focuses on voice-first, even more voice-ONLY, because in a world saturated with digital solutions, voice remains the most simple, fluid, and human channel for generating rapid and sustainable conversions.
What is the difference between Oblic and ChatGPT or other voice assistants?
ChatGPT is a LLM (language model) that primarily works in writing. Oblic Studio combines these technologies with real-time voice, a phone engine (Twilio, WhatsApp, etc.), and sector-specific customization. The result: a 100% tailored solution for customer calls in the medical, training, real estate, restaurant, B2B, and B2C sectors.
How to integrate Oblic Studio with my existing tools?
The Oblic voice AI easily integrates with your CRMs (HubSpot, Salesforce, Zoho, etc.), your scheduling tools (Cal.com, Doctolib, Google Calendar), and your communication channels (WhatsApp Business, Twilio). Each agent is custom and scalable.
How much does a voice AI like Oblic Studio cost?
Our offer is based on a scale that takes into account the professional sector, the NEEDS, the structure AND THE SIZE of the company, as this directly affects the time, resources, and responsibility involved in the service provided.
A company with a larger size or revenue generally implies more coordination, more follow-up, and a higher level of demands and complexity.
The rates applied are therefore not arbitrary: they ensure that we deploy the appropriate means to guarantee impeccable and sustainable service.
This is what allows us to maintain the same quality of result, regardless of the size of our clients.
We have a range of offers and rates tailored to all types of businesses, guaranteeing you a cost and value that ensure optimal profitability and amortization of the solution. Contact us: you will be amazed!
Which sectors can benefit from voice AI?
Oblic Studio is designed to be universal: health (medical appointment scheduling), vocational training (tracking apprentices), real estate (lead qualification), catering (reservations), B2B (customer support, prospecting) and B2C. Our slogan: “Premium Voice AI - tailored for everyone.”
Can voice AI replace my assistants or my support team?
No. The goal of Oblic is not to replace, but to free up time: filter calls, manage simple requests, transfer emergencies to humans. Your teams can focus on high-value tasks.
Can Oblic handle multiple languages?
Yes. Thanks to ElevenLabs technology and multilingual models, Oblic can handle conversations in French, English, and more than 30 languages. Perfect for international businesses.
Is it expensive?
Many of our clients thought the same thing at first. In reality, Oblic AI is not just an expense: it is an investment to increase conversion, customer satisfaction, and even reduce your human costs. For example, one of our clients in the automotive sector saw an 18% increase in appointment bookings just by customizing the voice of their assistant. We can also offer you to start with a Primer (proof of Concept), which is a demo alongside your operations, and which will allow you to test, at a lower cost, our solution for a limited time. And if you are fully satisfied - you will undoubtedly be - the cost of the Primer will be deducted from the total amount of our offer.
It’s cheaper than a human
A telemarketer costs on average 15 to 25 $ per hour (including charges).
1 hour of Oblic AI at 0.13 $/min = 7.80 $, which is 48 to 69% cheaper.
No social charges, no sick leave, no turnover.
Availability 24/7
No coffee breaks, no holidays.
Every answered call = one more prospect or satisfied customer.
Reduction in missed calls = direct increase in revenue.
Quality and consistency
Tone, politeness, and efficiency always the same.
No errors due to fatigue or stress.
Continuous job training via knowledge updates.
Instant scalability
Can handle +50 simultaneous calls for the price of one human.
During peak demand, there's no need to recruit or train temporary staff.
Measurable business impact
Pickup rates can rise from 70% to 99%.
Increased conversion rate thanks to immediate qualification of calls.
Improvement in customer satisfaction, increased loyalty.
Why is there a cost per minute?
Every second of conversation mobilizes:
Speech recognition (STT – Speech-to-Text)
AI processing (NLP + business logic)
Voice synthesis (TTS – Text-to-Speech)
The longer the call, the more the servers work, so the higher the cost for Oblic.
The good news? Oblic doesn't waste time and gets straight to the point, significantly reducing the time spent on each call. Moreover, we charge at cost price!
Why is there a monthly subscription?
The cost per minute covers usage, but not continuous performance of the AI.
The monthly package Oblic Care ensures that the AI remains operational, performant, and secure 24/7.
Constant updates and evolution
Voice AI models progress continuously.
This package includes all software improvements, new features, and optimizations at no extra cost.
Prevents the client from ending up with outdated or slow AI.
Data backups and protection
Daily and secure backup of configurations, histories, and call logs.
Protection against data loss and compliance with GDPR obligations.
Proactive monitoring
Real-time monitoring of the AI 24/7 to detect any anomalies before they become a problem.
Performance analysis to optimize responsiveness and accuracy.
Preventive and corrective maintenance
Quick intervention in case of malfunction or failure, with no hidden fees.
Regular optimizations to maintain optimal latency and a smooth experience.
Service continuity guarantee
24/7 intervention commitment, even outside of business hours.
Priority treatment in case of an incident.
Reduction of the risk of costly interruptions for the client's activity.
Advanced Dashboard
Average duration per call
Average cost per call
Total number of Incoming calls (day/week/month)
Total number of Outgoing calls (day/week/month)
Average duration per call
Average cost per call
Number and percentage of transfers to human
Advanced statistics
Transcript and recording of all conversations
Optional additional data, upon request
How long does it take to deliver the Oblic AI voice agent?
Once the onboarding is completed and the information is gathered, our team gets to work and delivers a demo within 48 hours. Meanwhile, we help you set up the virtual number for your AI within the legal deadline (GDPR) of 72 hours. Then we program the CRM connections and workflows: our goal is to deploy the solution within 7 days, unless there are specific technical constraints related to your workflows.
Why do I need a virtual number?
The AI interface requires a dedicated phone number, different from your company's standard number, to which calls will be diverted in case of need or emergency. The good news? A virtual number, from Twilio for example, is inexpensive and can be chosen based on your location. THIS NUMBER CAN BE PROVIDED TO YOU BY OBLIC. Our team will assist you throughout the implementation of this number, from its creation to its installation, INCLUDING THE SET-UP OF TRANSFERING YOUR CURRENT LINE, IF YOU WISH.
I don't believe our customers pay attention to the voice quality.
It is true that many think so… until they hear the difference.
Studies show that 38% of brand perception comes from the voice and tone used.
I prefer that it be a human who speaks to my clients.
Our AI voice is designed to be one of the most natural on the market. It can handle repetitive tasks and free your team for high-value interactions.
My clients will not agree to talk to a machine.
Experience shows that with a natural tone and smooth conversation, customers focus on the solution provided, not on the technology behind it.
I fear that the technology does not work well every time.
Our systems are proven and continuously monitored. In case of a complex situation, the AI can switch to an alternative LLM or transferred to a human.
And what if the AI responds poorly or provides incorrect information?
The responses are set according to your approved script. You maintain full control of the content and can be updated instantly. The Oblic team is always here to assist you in these efforts.
It must be complicated to set up
The integration is turnkey: we connect your CRM and existing tools without changing your processes.
I don't have time to train my team on a new tool.
The AI operates autonomously. We provide express training if needed and ongoing support.
I do not trust the security of data.
All data is end-to-end encrypted and stored on secure servers compliant with your workflows, European standards, and GDPR.
How can you ensure that conversations remain confidential?
Only authorized users access the data through your secure dashboard, with complete traceability.
I fear that this is too impersonal for my business.
AI can be customized with your tone, expressions, and vocabulary to stay true to your brand.
I prefer to keep in direct contact with my clients.
AI does not replace your interactions; it prepares and enriches them by filtering and qualifying requests.
My clients are elderly, they are not comfortable with technology.
The AI works on a simplel low-tech phone call, with no technical manipulation on their part, and it adapts to their understanding.
We have already tried a similar system, and it didn't work.
Our solution stands out for its voice fluency, native CRM integration, and real-time analytics dashboard.
This is not suitable for my business sector.
We have use cases and scripts tailored to many different sectors, customizable according to your profession.
I am afraid that it might scare away some prospects.
Experience shows that, when properly configured, AI increases the conversion rate through immediate and professional responses.
Can Oblic AI help my social manager?
Dark social is the invisible sharing of online content through private channels like instant messaging (WhatsApp, Messenger), emails, or closed groups on social networks. These shares are not easily traceable by web analytics tools, hence the term "dark." In summary: Dark social is the digital word-of-mouth that takes place in the shadows, away from the eyes of brands and tracking tools.
Your content is circulating, has reach, but not on social networks!
Oblic is the solution: We train Oblic for your social marketing, it engages your community and redirects them to the channel of your choice. Another expertise that we are the only ones to master.
Related keywords
Voice AI, smart phone system, voice agent, voicebot USA, AI telephone assistant, ChatGPT voice, customer relationship automation.